Status: Active – effective July 2026
Legislative basis: Data (Use and Access) Act 2025; UK GDPR; Data Protection Act 2018
Last Updated: 12nd July 2026
Document owner: Data Protection Officer, Rental Remedies
This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
Topics:
Our company collects the following data:
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
Our Company may also receive your data indirectly from the following sources:
Our Company collects your data so that we can:
If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.
Our Company securely stores your data on our hosting platform which is located in the United Kingdom.
Form data submitted via our website is kept within the website as a copy in case we need to refer to it.
Our Company will keep your data submitted via forms for up to six months. Once this time period has expired, we will delete your data from the database manually.
Our Company may like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.
If you no longer wish to be contacted for marketing purposes, please contact us.
You have a formal right to raise data protection complaints directly with us before contacting the ICO. See section about raising a complaint for full details.
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to complain to us – From 19 June 2026, under section 164A of the Data Protection Act 2018 (as inserted by the Data (Use and Access) Act 2025), you have the right to raise a data protection complaint directly with us. We will acknowledge your complaint within 30 days and investigate it without undue delay. See the section below for full details.
To exercise any of the rights above (other than making a complaint), please contact us.
Data (Use and Access) Act 2025
This section reflects your legal right, effective 19 June 2026, to complain directly to us about how we handle your personal data under section 164A of the Data Protection Act 2018.
If you are unhappy with how we have handled your personal data — for example, how we responded to a subject access request, how we collected or used your information, or a data security concern — you have the right to raise a formal complaint with us.
You can contact our Data Protection officer in any of the ways listed at the bottom of this page.
Not satisfied with our response?
If you are not happy with how we have handled your complaint, or if you would prefer to contact the regulator directly, you have the right to complain to the Information Commissioner’s Office (ICO) — the UK’s independent data protection authority.
Website: ico.org.uk
Phone: 0303 123 1113 (Monday–Friday, 9am–5pm, excluding bank holidays)
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Note: You are not required to complain to us before contacting the ICO, but we welcome the opportunity to resolve your concern directly first.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
Our Company uses cookies in a range of ways to improve your experience on our website, including:
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on [insert date].
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: enquiries@rentalremedies.co.uk
Call us at: 07970 010035
Or write to us:
1 Martins Hill Lane
Burton
Churstchurch
BH23 7NJ